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Refund Policy

VMH META SOLUTION SDN BHD
Company Registration No.: 1606647-A
Effective Date: 25 May 2026

Please read this Refund Policy carefully before engaging the services of VMH Meta Solution Sdn Bhd (“VMH”, “we”, “us”, or “our”). By making payment for any of our services, you (“the client”, “you”, or “your”) acknowledge that you have read, understood, and agree to the terms set out in this Refund Policy. This Refund Policy should be read together with our Terms and Conditions and Privacy Policy.

1. Payment Terms

VMH collects consultation fees from clients only upon confirmation of the service engagement. The applicable consultation fee will be communicated to you before payment is made. Payment may be made via credit card, debit card, online banking transfer, or any other payment method accepted by VMH at the point of transaction.

The consultation fee is a fee for VMH’s professional advisory and facilitation services. It is not a payment for, and does not guarantee, the approval of any loan, financing, credit facility, or other outcome by any bank or financial institution. Approval of any financial product rests solely with the relevant financial institution.

2. Non-Refundable Fees

All consultation fees paid to VMH are non-refundable once payment has been made and the service engagement has been confirmed. This is because the fee compensates VMH for professional services which, once performed, cannot be returned. Without limiting the foregoing, you are not entitled to a refund where:

  • A financial institution declines your application, defers it, or approves it on terms different from those you expected;
  • You change your mind or decide not to proceed after the engagement has been confirmed;
  • You provided inaccurate, incomplete, or misleading information or documents;
  • You fail to provide requested information or documents within a reasonable time; or
  • You are in breach of our Terms and Conditions.

Clients are advised to carefully consider their decision before proceeding with payment.

3. Exceptions

In the event that VMH is unable to deliver the agreed-upon services due to an issue that is solely attributable to VMH, the consultation fee shall be refunded in full to the client. This exception does not apply where the failure to deliver the services results, wholly or partly, from your act or omission, your inaccurate or incomplete information, your failure to cooperate, a decision by a financial institution, or any cause beyond VMH’s reasonable control. Such refunds will be processed within fourteen (14) business days from the date the refund is approved, using the original payment method.

4. Refund Request Procedure

To request a refund under the circumstances described in Section 3, clients must submit a written request to VMH via email at info@vmhmetasolution.com.my. The request must include the following:

  • Full name of the client
  • Contact details
  • Date of payment
  • Service engaged
  • Reason for the refund request
  • Proof of payment (receipt or transaction reference)

VMH will acknowledge your request within five (5) business days and will communicate its decision, together with reasons, within fourteen (14) business days of receiving a complete request. VMH reserves the right to make the final determination on the eligibility of any refund.

5. Chargebacks

Clients are required to contact VMH directly to resolve any payment disputes before initiating a chargeback with their bank or card issuer. Initiating a chargeback without first contacting VMH, or initiating a chargeback in respect of services that have been delivered, may result in delays in resolving the matter. VMH reserves the right to provide evidence of services rendered to the relevant bank or card issuer and to dispute any unjustified chargeback.

6. Acknowledgement

All clients are advised to take note of this Refund Policy before engaging the services of VMH. By proceeding with payment, you confirm your understanding and acceptance of the terms stated herein. Nothing in this Refund Policy excludes or limits any right you may have under the Consumer Protection Act 1999 or any other applicable law of Malaysia.

7. Contact Information

For any enquiries or concerns regarding this Refund Policy, please contact us:

VMH Meta Solution Sdn Bhd
Company Registration No.: 1606647-A
27-1, Jln Radin Bagus 3, Bandar Baru Sri Petaling,
57000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Phone: 03-4816 6227
Email: info@vmhmetasolution.com.my
Website: www.vmhmetasolution.com.my

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